Privacy policy
At Luce Broker, we are committed to respecting the confidentiality and protection of the personal information we collect in order to safeguard your privacy.
Collection and use of personal data
The personal data we collect is gathered through forms on our website www.lucebroker.com
We only collect personal information when it is voluntarily submitted by you.
The information collected is intended to :
Respond to your requests ;
Provide you with a quote regarding insurance solutions offered by our partners ;
We may collect the following data :
Name, first name, gender, date of birth, nationality, occupation, country of residence, phone number, postal address, email address, company name.
We only collect personal information when it is voluntarily submitted by you.
The information collected is intended to :
Respond to your requests ;
Provide you with a quote regarding insurance solutions offered by our partners ;
We may collect the following data :
Name, first name, gender, date of birth, nationality, occupation, country of residence, phone number, postal address, email address, company name.
Use of cookies
Our website uses cookies to store information related to the user and their browsing preferences.
What is a cookie ?
A cookie is a small, simple file stored on the hard drive of the user's computer at the request of the server managing the visited website. It contains information about your browsing on the pages of the site.
How to disable cookies ?
If you wish to disable cookies on your computer, browser, or smartphone, simply search « How to disable cookies in a web browser ».
You will then find step-by-step instructions on how to disable cookies.
What is a cookie ?
A cookie is a small, simple file stored on the hard drive of the user's computer at the request of the server managing the visited website. It contains information about your browsing on the pages of the site.
How to disable cookies ?
If you wish to disable cookies on your computer, browser, or smartphone, simply search « How to disable cookies in a web browser ».
You will then find step-by-step instructions on how to disable cookies.
Data controller
Luce Broker is responsible for processing the personal data you provide via our website www.lucebroker.com, in accordance with the definitions provided in applicable data protection laws and regulations.
Data retention :
The collected data will be securely stored for the legally required period to comply with applicable legal obligations. At the end of the retention period, which shall not exceed 10 years, personal data will be securely deleted, while preserving confidentiality.
Right to object and withdraw :
We are committed to offering you the right to object and withdraw your personal information.
The right to object means that users may refuse to have their personal information used for certain purposes mentioned at the time of collection.
The right to withdraw means that users can request the removal of their personal data, for example, from a mailing list.
To exercise these rights, please send your request by email to contact@lucebroker.com
Contact us :
If you have any questions about the use of your personal data, feel free to contact us at contact@lucebroker.com
Data retention :
The collected data will be securely stored for the legally required period to comply with applicable legal obligations. At the end of the retention period, which shall not exceed 10 years, personal data will be securely deleted, while preserving confidentiality.
Right to object and withdraw :
We are committed to offering you the right to object and withdraw your personal information.
The right to object means that users may refuse to have their personal information used for certain purposes mentioned at the time of collection.
The right to withdraw means that users can request the removal of their personal data, for example, from a mailing list.
To exercise these rights, please send your request by email to contact@lucebroker.com
Contact us :
If you have any questions about the use of your personal data, feel free to contact us at contact@lucebroker.com
Cancellation and refund policies
Cancellation policy :
Our clients may cancel their subscription at any time with a 30-day notice.
To do so, please send a cancellation request via email including your last name, first name, and customer number to customer@lucebroker.com
Once the cancellation request is received, a confirmation email will be sent by our customer service team to the email address provided in the client file, within 5 business days.
Refund policy :
If a client wishes to dispute a payment, they must send us an email including their last name, first name, and customer number, explaining the reason for the refund request.
Following review of the request, the client will be contacted by email within 2 to 5 business days.
If the refund request is deemed valid, the client will be reimbursed the full amount in question by bank transfer within 10 business days, with no bank fees applied.
If the client needs to contact us regarding a refund request, they may send an email to customer@lucebroker.com
Our clients may cancel their subscription at any time with a 30-day notice.
To do so, please send a cancellation request via email including your last name, first name, and customer number to customer@lucebroker.com
Once the cancellation request is received, a confirmation email will be sent by our customer service team to the email address provided in the client file, within 5 business days.
Refund policy :
If a client wishes to dispute a payment, they must send us an email including their last name, first name, and customer number, explaining the reason for the refund request.
Following review of the request, the client will be contacted by email within 2 to 5 business days.
If the refund request is deemed valid, the client will be reimbursed the full amount in question by bank transfer within 10 business days, with no bank fees applied.
If the client needs to contact us regarding a refund request, they may send an email to customer@lucebroker.com